Shipping policy

Last Updated: June 2026

Thank you for shopping with Velnestia. We are committed to delivering your orders quickly and safely. Please read our Shipping Policy carefully to understand how we process and deliver your purchases.

Order Processing

1. Orders are typically processed within 1–2 business days after payment confirmation.
2. Orders placed on weekends or public holidays will be processed on the next business day.
3. Once your order has been shipped, you will receive a shipping confirmation via email or SMS.

Delivery Time

Estimated delivery times may vary depending on your location.

1. Metro Cities: 3–7 Business Days
2. Other Cities & Towns: 5–10 Business Days
3. Remote Areas: 7–14 Business Days

Please note that delivery times are estimates and may be affected by weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

1. Shipping charges, if applicable, will be displayed at checkout before completing your purchase.
2. We may offer free shipping promotions on selected products or order values from time to time.

Order Tracking

Once your order has been dispatched, tracking information will be provided whenever available, allowing you to monitor the status of your shipment.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our support team as soon as possible. We will work with our shipping partners to resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Velnestia is not responsible for delays or delivery failures caused by incorrect or incomplete address information provided by the customer.

Failed Deliveries

If an order is returned due to:

1. Incorrect address
2. Unavailable recipient
3. Refusal to accept delivery

Additional shipping charges may apply for reshipment.

Damaged Packages

If your order arrives damaged:

1. Take clear photos of the package and product.
2. Contact us within 48 hours of delivery.
3. Our team will review the issue and provide an appropriate resolution.

Contact Us

For any shipping-related questions, please contact us:

Velnestia

Email: contact@velnestia.com
Phone: +91 8708713450
Address: Haryana, Ambala, India

We appreciate your trust in Velnestia and look forward to serving you.